MalfunctionJEQ
ORALBPWRORALCARERFLSSENCLEANEB60BRUSHSET9CT
Received Sep 23, 2025
Report 3000302531-2025-00431 · MDR key 23120975
Device
Product problems
- Insufficient Device Problem Information
- Insufficient Device Problem Information
Patient
NA · Unknown
- Hemorrhage/Blood Loss/Bleeding
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
- Hemorrhage/Blood Loss/Bleeding
- Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
PIERCED/INJURY - LIPS [LIP INJURY] , BLEEDING LIPS [LIP HAEMORRHAGE] , HURT MYSELF - LIPS [LIP PAIN] , BRUSH HEADS COME OFF - ORAL-B [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER EMAIL STATED THAT BRUSH HEADS COME OFF WHILE BRUSHING TEETH RESULTED TO PIERCED, PAINFUL INJURY TO LIPS THAT CAUSED BLEEDING. NO SERIOUS INJURY WAS REPORTED.