ORALBPWRORALCARERFLSSENSIULTRATHINEB60BRUSHSET4CT
Received Sep 19, 2025
Report 3000302531-2025-00412 · MDR key 23093268
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
EB60Lot number
X0024F33W9
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
78 YR · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
14-NOV-2025; PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
ONE OF BRUSH HEAD WAS A BIT LOOSE AND SECOND ONE ACTUALLY CAME OFF AND A PIECE OF METAL WAS INSIDE MY HUSBAND'S MOUTH-ORAL-B/POWER ORAL CARE REFILLS [DEVICE BREAKAGE]. COUNTERFEIT PRODUCT [PRODUCT COUNTERFEIT]. CASE NARRATIVE: REPORTER STATED OVER PHONE THAT ONE OF THEM THE HEAD WAS A BIT LOOSE AND THE SECOND ONE ACTUALLY CAME OFF AND A PIECE OF METAL WAS INSIDE MY CONSUMER (HUSBAND) MOUTH. NO INJURY WAS REPORTED. 13-NOV-2025: PRODUCT INVESTIGATION COMPLETED- [CONCLUSION CODE]: COUNTERFEIT PRODUCT.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN
Description of Event or Problem
ONE OF BRUSH HEAD WAS A BIT LOOSE AND SECOND ONE ACTUALLY CAME OFF AND A PIECE OF METAL WAS INSIDE MY HUSBAND'S MOUTH-ORAL-B/POWER ORAL CARE REFILLS [DEVICE BREAKAGE] CASE NARRATIVE: REPORTER STATED OVER PHONE THAT ONE OF THEM THE HEAD WAS A BIT LOOSE AND THE SECOND ONE ACTUALLY CAME OFF AND A PIECE OF METAL WAS INSIDE MY CONSUMER (HUSBAND) MOUTH. NO INJURY WAS REPORTED