ORALBRCHGTOOTHBRUSHHANDLE3758IOSRS8M8
Received Sep 17, 2025
Report 3000302531-2025-00413 · MDR key 23071068
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3758Lot number
AB14351406
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN H3 OTHER TEXT : PENDING INVESTIGATION.
Description of Event or Problem
BRUSH HEAD ATTACHMENT BROKEN - ORAL-B [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER E-MAIL STATED THAT THE BRUSH HEAD ATTACHMENT HAS BROKEN UNEXPECTEDLY DURING NORMAL USE. NO INJURY WAS REPORTED. FOLLOW-UP: PRODUCT INFORMATION ADDED (BATCH LOT CODE).
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD ATTACHMENT BROKEN - ORAL-B [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER E-MAIL STATED THAT THE BRUSH HEAD ATTACHMENT HAS BROKEN UNEXPECTEDLY DURING NORMAL USE. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
07-NOV-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
BRUSH HEAD ATTACHMENT BROKEN - ORAL-B [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER E-MAIL STATED THAT THE BRUSH HEAD ATTACHMENT HAS BROKEN UNEXPECTEDLY DURING NORMAL USE. NO INJURY WAS REPORTED. FOLLOW-UP: PRODUCT INFORMATION ADDED (BATCH LOT CODE). FOLLOW UP: 07-NOV-2025: THE SUSPECT (ORAL-B TOOTHBRUSH HANDLE) WAS INVESTIGATED. THE BRUSH HEAD ATTACHMENT HAD BROKEN UNEXPECTEDLY DURING NORMAL USE. THE CAUSE OF FAILURE WAS THE EFFECT OF FORCE THAT TRIGGERED THE KNOWN PART (CRACK AT THE ADAPTER). NO INJURY WAS REPORTED.