MalfunctionFMI
MOUNJARO KWIKPEN
Received Sep 15, 2025 · Event occurred Sep 7, 2025
Report MW5176000 · MDR key 23050883
Device
Generic name
Needle, Hypodermic, Single Lumen
Lot number
D877124C
Product problems
- Failure to Infuse
- Therapeutic or Diagnostic Output Failure
Patient
73 YR · Male
- Insufficient Information
- Insufficient Information
Narrative
Description of Event or Problem
PATIENT STATES HIS MOUNJARO PEN FAILED TO DISPENSE MEDICATION. HE TOOK THE PEN BACK TO THE PHARMACIST AND WAS TOLD TO CONTACT THE MANUFACTURER FOR A REPLACEMENT VOUCHER. THE PATIENT TRIED TO CONTACT ELI LILLY 'S CUSTOMER SUPPORT BUT WAS ON HOLD FOR TWO HOURS. HE STILL HAS NOT BEEN ABLE TO RECEIVE A REPLACEMENT.