MalfunctionNTO
WATER PIK
Received Sep 10, 2025 · Event occurred Jul 18, 2025
Report 1712259-2025-00002 · MDR key 23017504
Device
Product problems
- Electrical /Electronic Property Problem
- Electrical /Electronic Property Problem
Patient
NA · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
LATER SUBMISSION DUE TO TECHNICAL ISSUES WITH NEXTGEN PORTAL.
Description of Event or Problem
REPORTED THERMAL EVENT: SERIAL NUMBER (B)(6) PURCHASED ON (B)(6) 2025 FROM AMAZON. CHARGING CABLE OVERHEATED AND MELTED OFF DURING CHARGING. USED DAILY. LEFT ON CHARGER WHEN NOT IN USE. MELTED CHARGING CORD. CUSTOMER BELIEVES IT IS A DEFECT, NO CLEANING, NO ADDITIVES, DAMAGE TO PORT AS WELL.
Remedial action
- Replace