WATERPIK

Description of Event or Problem

UPON FIRST USE, THE CUSTOMER SET THE PRESSURE TO LEVEL 8 (MAXIMUM) AND DIRECTED THE STREAM TOWARD THE BACK OF THE THROAT, RATHER THAN THE TEETH/GUM LINE. A FEW DAYS LATER, THE CUSTOMER DEVELOPED A FEVER AND WAS DIAGNOSED WITH STREPTOCOCCUS (STREP THROAT) AFTER A HEMATOLOGIST REVIEWED BLOODWORK. THE CONDITION ESCALATED TO SEPSIS, REQUIRING AN ER VISIT AND ANTIBIOTIC TREATMENT, WHICH RESOLVED THE ISSUE WITHIN DAYS.

Additional Manufacturer Narrative

BASED ON OUR REVIEW OF THE LIMITED INFORMATION THAT THE CO-NUMBER PROVIDED, IT DOES NOT APPEAR THAT HIS HEALTH-RELATED ISSUES ARE RELATED TO THE WP-150 DEVICE. HOWEVER, WE DID IDENTIFY CERTAIN INSTANCES OF PRODUCT MISUSE THAT HE WAS INFORMED OF. IT'S IMPORTANT TO NOTE THAT THE WP-150 IS DESIGNED TO BE USED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THE USER MANUAL. RELEVANT TO YOUR REPORTED CONCERNS, THE USER MANUAL STATES, "WARNING: TO REDUCE THE RISK OF BURNS, ELECTROCUTION, FIRE, OR INJURY TO PERSONS:" AND FURTHER WARNS, AMONG OTHER THINGS: · "USE THIS PRODUCT ONLY AS INDICATED IN THESE INSTRUCTIONS OR AS RECOMMENDED BY YOUR DENTAL PROFESSIONAL." · "IF YOUR PHYSICIAN OR CARDIOLOGIST HAS ADVISED YOU TO RECEIVE ANTIBIOTIC PREMEDICATION BEFORE DENTAL PROCEDURES, YOU SHOULD CONSULT YOUR DENTIST AND/OR MEDICAL PROFESSIONAL BEFORE USING THIS PRODUCT OR ANY OTHER ORAL HYGIENE AID." IN ADDITION, THE USER MANUAL RECOMMENDS STARTING AT THE LOWEST PRESSURE SETTING (NO.1) AND GRADUALLY INCREASING IT OVER TIME, OR AS ADVISED BY A DENTAL PROFESSIONAL, AS FOLLOWS: "ADJUSTING THE PRESSURE SETTING: TURN THE PRESSURE CONTROL DIAL ON THE BASE OF THE UNIT TO THE LOWEST SETTING (PRESSURE SETTING NO.1) FOR FIRST-TIME USE. GRADUALLY INCREASE PRESSURE OVER TIME TO THE SETTING YOU PREFER - OR AS INSTRUCTED BY YOUR DENTAL PROFESSIONAL." BASED ON THE DOCUMENTATION YOU PROVIDED, IT IS CLEAR THAT HE HAS BEEN UNDER A PHYSICIAN'S OR CARDIOLOGIST'S CARE AND SHOULD HAVE CONSULTED THEM PRIOR TO USING THE DEVICE DUE TO THE FOLLOWING HISTORY SET FORTH IN YOUR MEDICAL RECORDS: "64 Y.O. MALE, WITH HISTORY OF HYPERTENSION, IRON DEFICIENCY ANEMIA, CORONARY ARTERY DISEASE, MITRAL VALVE REGURGITATION STATUS POST MITRAL VALVE REPAIR (B)(6) 2021, AORTIC STENOSIS STATUS POST AORTIC VALVE REPLACEMENT 2/2019, RENAL MASS STATUS POST RADICAL LAPAROSCOPIC NEPHRECTOMY (B)(6) 2019, CKD STAGE III..." THOUGH A NEW USER OF THE WP-150 DEVICE, HE REPORTEDLY OPTED TO USE THE DEVICE AT A PRESSURE SETTING OF NO. 8, RATHER THAN NO. 1 AS RECOMMENDED BY THE USER MANUAL.