ORALBPWRORALCARERFLSKIDSEB10BRUSHSET4CT
Received Aug 29, 2025
Report 3000302531-2025-00394 · MDR key 22920624
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
BRUSH HEAD BROKE IN MOUTH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT WHILE BRUSHING TEETH, THE BRUSH HEAD BROKE IN THEIR SON'S MOUTH. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
17-DEC-2025 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
BRUSH HEAD BROKE IN MOUTH [DEVICE BREAKAGE]. PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT WHILE BRUSHING TEETH, THE BRUSH HEAD BROKE IN THEIR SON'S MOUTH. NO INJURY WAS REPORTED. FOLLOW-UP: 17-DEC-2025 PRODUCT INVESTIGATION RESULTS. THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.