inforMED
MalfunctionDXH

HOMECG+

Received Aug 22, 2025

Report 3012267350-2025-00002 · MDR key 22874184

Device

Generic name

Transmitters And Receivers, Electrocardiograph, Telephone

Model number

V2.0

Lot number

2021 - 168283

Product problems

  • Application Program Problem
  • Application Program Problem

Patient

NA · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

NEW BATTERIES WERE ADDED TO THE DEVICE AND THE DEVICE WAS FUNCTIONAL. THE DEVICE WAS ALSO UPDATED TO THE LATEST FIRMWARE AND WAS ABLE TO SUCCESSFULLY FUNCTION AND UPLOAD DATA, AS INTENDED.

Description of Event or Problem

THE PATIENT REPORTS COLLECTING STEADY READINGS SINCE RECEIVING THE DEVICE BUT HAS STARTED EXPERIENCING ISSUES WITH GETTING A READING. THE PATIENT HAD NO ADVERSE EVENT OR A REACTION RESULTING FROM THIS PROBLEM.

Remedial action

  • Replace