ORALBPWRORALCARERFLSCROSSACTNEB50RXBRUSHSET8CT

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

PAIN TONGUE [GLOSSODYNIA], HEAD DETACHES COMING OFF IN MOUTH¿CAME OFF THE METAL VIBRATING ON TONGUE- ORAL-B POWER ORAL CARE REFILLS [DEVICE BREAKAGE], BECOMING LOOSE¿HAVING TO HOLD THE TOOTHBRUSH HEADS DOWN WITH HAND- ORAL-B/POWER ORAL CARE REFILLS [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE HEAD IS BECOMING LOOSE AND COMES OFF IN MOUTH AND JUST LEAVES THE METAL PIN IN MOUTH. NO SERIOUS INJURY WAS REPORTED.