ORALBPWRORALCARERFLSPRECISIONCLEANEB20RB

Additional Manufacturer Narrative

05-AUG-2025, PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.

Description of Event or Problem

HEAD KEPT COMING AWAY FROM THE MAIN BODY, SEEMS VERY LOOSE-ORAL B POWER TOOTHBRUSH [DEVICE BREAKAGE]. PRODUCT COUNTERFEIT- ORAL B [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT TOOTHBRUSH WAS WORKING FINE FOR 8 MONTHS BUT THIS MORNING THE HEAD KEEP COMING FROM THE MAIN BODY. HE TRIED DIFFERENT HEAD BUT THAT ALSO WON'T STAY. NO INJURY WAS REPORTED. FOLLOW UP: CONCOMITANT PRODUCT UPDATED. FOLLOW UP: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.