inforMED
MalfunctionJEQ

ORALBPWRORALCARERFLSCROSSACTNEB50RXBRUSHSET4CT

Received Aug 20, 2025

Report 3000302531-2025-00376 · MDR key 22848169

Device

Generic name

Toothbrush, Powered - Jeq

Model number

EB50RX

Lot number

3331B21100

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSHES FELL APART FROM THE HEAD INTO MOUTH- ORAL B POWER CARE [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER E-MAIL STATED THAT CONSUMER STARTED TO USE BRUSH HEADS AND BRUSHES FELL APART FROM THE HEAD INTO MOUTH. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSHES FELL APART FROM THE HEAD INTO MOUTH- ORAL B POWER CARE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT CONSUMER STARTED TO USE BRUSH HEADS AND BRUSHES FELL APART FROM THE HEAD INTO MOUTH. NO INJURY WAS REPORTED. FOLLOW UP: PRODUCT RECEIVED DATE ADDED, GERMAN PRODUCT NOTES ADDED: PENDING COMPLAINT INVESTIGATION.

Additional Manufacturer Narrative

02-OCT-2025 PRODUCT INVESTIGATION RESULTS: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.

Description of Event or Problem

BRUSHES FELL APART FROM THE HEAD INTO MOUTH- ORAL B POWER CARE [DEVICE BREAKAGE] PRODUCT COUNTERFEIT- ORAL B [PRODUCT COUNTERFEIT] . CASE NARRATIVE: CONSUMER E-MAIL STATED THAT CONSUMER STARTED TO USE BRUSH HEADS AND BRUSHES FELL APART FROM THE HEAD INTO MOUTH. NO INJURY WAS REPORTED. FOLLOW UP: PRODUCT RECEIVED DATE ADDED, GERMAN PRODUCT NOTES ADDED: PENDING COMPLAINT INVESTIGATION. FOLLOW UP: 02-OCT-2025 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.