inforMED
MalfunctionJEQ

ORALBPWRORALCARERFLSDUALACTNEB417BRUSHSET3CT

Received Aug 18, 2025

Report 3000302531-2025-00373 · MDR key 22825345

Device

Generic name

Toothbrush, Powered - Jeq

Model number

EB417

Lot number

4137

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

BOTTOM PART OF HEAD GOES SIDE TO SIDE. BOTTOM ONE FELL OFF IN MY MOUTH; ORAL-B REFILLS [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMER STATED ON PHONE THAT THE BOTTOM PART OF THE HEADS (ORAL-B REFILLS) WENT SIDE TO SIDE AND THE BOTTOM ONE FELL OFF IN THEIR MOUTH. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.