inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3758IOSRS9M9

Received Aug 7, 2025

Report 3000302531-2025-00367 · MDR key 22736437

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3758

Lot number

AB32861334

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

WHILE CHARGING THE BRUSH THERE WAS FLASH AND SMOKE...CHARGER WIRE HAS A BURN HOLE IN IT- ORAL B POWER TOOTHBRUSH [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT WHILE CHARGING THE BRUSH THERE WAS A FLASH AND SMOKE. CONSUMER'S HOUSE SHORT CIRCUITED AND THE WIRE HAS A BURN HOLE IN IT AS WELL AS CHARGER WAS NO LONGER WORKING. NO INJURY WAS REPORTED.