ORALBRCHGTOOTHBRUSHHANDLE3765
Received Jul 29, 2025
Report 3000302531-2025-00343 · MDR key 22641567
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3765Lot number
BC307211124
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
TOOTHBRUSH HEADS KEEP COMING OFF IN MY MOUTH-ORAL-B/POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER STATED VIA E-MAIL THAT TOOTHBRUSH HEADS DO NOT STAY ON THE BODY THEY KEEP COMING OFF IN MY MOUTH. NO INJURY REPORTED.
Description of Event or Problem
TOOTHBRUSH HEADS KEEP COMING OFF IN MY MOUTH-ORAL-B/POWER TOOTHBRUSH [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER STATED VIA E-MAIL THAT TOOTHBRUSH HEADS DO NOT STAY ON THE BODY THEY KEEP COMING OFF IN MY MOUTH. NO INJURY REPORTED. 25-AUG-2025: FOLLOW UP THE SUSPECT PRODUCT HAS BEEN UPDATED 19-SEP-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Additional Manufacturer Narrative
19-SEP-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN H3 OTHER TEXT : PENDING INVESTIGATION.
Description of Event or Problem
TOOTHBRUSH HEADS KEEP COMING OFF IN MY MOUTH-ORAL-B/POWER TOOTHBRUSH [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER STATED VIA E-MAIL THAT TOOTHBRUSH HEADS DO NOT STAY ON THE BODY THEY KEEP COMING OFF IN MY MOUTH. NO INJURY REPORTED. 25-AUG-2025: FOLLOW UP . THE SUSPECT PRODUCT HAS BEEN UPDATED.