inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3771

Received Jul 25, 2025

Report 3000302531-2025-00337 · MDR key 22607330

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3771

Lot number

BH03131913

Product problems

  • Insufficient Device Problem Information
  • Insufficient Device Problem Information

Patient

NA · Female

  • Laceration(s)
  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available
  • Laceration(s)
  • Appropriate Clinical Signs, Symptoms and Conditions Term/Code Not Available

Narrative

Description of Event or Problem

A SMALL CUT TO MY FACE NEAR MY NOSE [SKIN LACERATION]. BLED-FACE [SKIN HAEMORRHAGE]. HEAD OF THE TOOTHBRUSH CAME AWAY FROM HANDLE MID BRUSHIN-ORAL-B/POWER TOOTHBRUSH - RECHARGEABLE [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER REPORTED VIA E-MAIL THAT HEAD OF THE TOOTHBRUSH CAME AWAY FROM THE ACTUAL HANDLE MID BRUSHING RESULTING IN THE HANDLE HEAD GOING STRAIGHT INTO MY SKIN, RESULTING IN A SMALL CUT TO MY FACE NEAR MY NOSE WHICH BLED FOR SOME TIME. NO SERIOUS INJURY REPORTED

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.