ORALBRCHGTOOTHBRUSHHANDLE3756
Received Jul 14, 2025
Report 3000302531-2025-00325 · MDR key 22493022
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3756Lot number
F33260122
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
25 YR · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
[ORAL-B POWER ORAL CARE REFILLS] HEAD KEEPS COMING OFF TOO EASILY...HEAD IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE TOOTHBRUSH HEAD KEEPS COMING OFF TOO EASILY AND IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF. NO INJURY WAS REPORTED.
Description of Event or Problem
[ORAL-B POWER ORAL CARE REFILLS] HEAD KEEPS COMING OFF TOO EASILY...HEAD IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE TOOTHBRUSH HEAD KEEPS COMING OFF TOO EASILY AND IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF. NO INJURY WAS REPORTED. FOLLOW- UP: CONCOMITANT PRODUCT HAS BEEN UPDATED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
[ORAL-B POWER ORAL CARE REFILLS] HEAD KEEPS COMING OFF TOO EASILY...HEAD IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE TOOTHBRUSH HEAD KEEPS COMING OFF TOO EASILY AND IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF. NO INJURY WAS REPORTED. FOLLOW- UP: CONCOMITANT PRODUCT HAS BEEN UPDATED. FOLLOW-UP : PRODUCT INVESTIGATION RESULTS :24-SEP-2025: MALTESE PRODUCT NOTE UPDATED. COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT. FOLLOW-UP: CONCOMITANT PRODUCT: CONFIRMED COUNTERFEIT.
Additional Manufacturer Narrative
24-SEP-2025 PRODUCT INVESTIGATION RESULTS :COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Additional Manufacturer Narrative
24-SEP-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
[ORAL-B POWER ORAL CARE REFILLS] HEAD KEEPS COMING OFF TOO EASILY. HEAD IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE TOOTHBRUSH HEAD KEEPS COMING OFF TOO EASILY AND IS CLEARLY NOT CLICKED INTO PLACE SO IS PULLED OFF. NO INJURY WAS REPORTED. FOLLOW- UP: CONCOMITANT PRODUCT HAS BEEN UPDATED. FOLLOW-UP: PRODUCT INVESTIGATION RESULTS: 24-SEP-2025: MALTESE PRODUCT NOTE UPDATED. COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.