DeathMSX
BENEVISION DISTRIBUTED MONITORING SYSTEM (DMS)
Received Jul 10, 2025 · Event occurred Apr 24, 2025
Report 3009156722-2025-00012 · MDR key 22469928
Device
Product problems
- Adverse Event Without Identified Device or Use Problem
- Adverse Event Without Identified Device or Use Problem
Patient
NA · Unknown
- Insufficient Information
- Insufficient Information
Narrative
Description of Event or Problem
THE CUSTOMER IS NOT REPORTING A PRODUCT MALFUNCTION OF A MINDRAY DEVICE. THE CUSTOMER INDICATED THAT THEY WERE TRYING TO RETRIEVE DISCHARGED PATIENT INFORMATION BUT COULD NOT LOCATE IT AND IS REQUESTING HELP IN RETRIEVING PATIENT'S DISCHARGED DATA AS THE PATIENT EXPIRED ON (B)(6) 2025.
Additional Manufacturer Narrative
MINDRAY FIELD SERVICE REPRESENTATIVE VISITED THE FACILITY AND COLLECTED BENEVISION DMS LOGS, BUT DISCHARGED PATIENT'S DATA WAS NOT AVAILABLE. MINDRAY PERFORMED A REVIEW OF THE AVAILABLE SYSTEM LOGS, AND NO DEVICE PERFORMANCE ISSUES WERE IDENTIFIED. THE SYSTEM PERFORMED PER SPECIFICATIONS.