ORALBPWRORALCARERFLS3DWHITEEB18BRUSHSET4CT
Received Jul 4, 2025
Report 3000302531-2025-00311 · MDR key 22402615
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
20 YR · Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
16-SEP-2025 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
BRISTLES KEEP FALLING OFF... HEAD JUST FELL OFF - ORAL-B TOOTHBRUSH [DEVICE BREAKAGE] PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE BRISTLES OF THE TOOTHBRUSH KEPT FALLING OFF. THE HEAD JUST FELL OFF. THEY HADN'T BEEN DROPPED AND THERE WAS NO DAMAGE BEFORE. NO INJURY WAS REPORTED. 16-SEP-2025 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Description of Event or Problem
BRISTLES KEEP FALLING OFF... HEAD JUST FELL OFF - ORAL-B TOOTHBRUSH [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE BRISTLES OF THE TOOTHBRUSH KEPT FALLING OFF. THE HEAD JUST FELL OFF. THEY HADN'T BEEN DROPPED AND THERE WAS NO DAMAGE BEFORE. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.