TELADOC TEST STRIPS
Received Jul 3, 2025 · Event occurred Jun 16, 2025
Report 3011196194-2025-00063 · MDR key 22396004
Device
Generic name
Test Strips
Manufacturer
Teladoc Health, Inc.Model number
TELADOC TEST STRIPSCatalog number
OFG000016
Lot number
800788;
Product problems
- Incorrect, Inadequate or Imprecise Result or Readings
- Low Readings
- Incorrect, Inadequate or Imprecise Result or Readings
- Low Readings
Patient
59 YR · Unknown
- Hypoglycemia
- Hypoglycemia
Narrative
Additional Manufacturer Narrative
WE FOUND THAT THE PATIENT WAS USING EXPIRED TEST STRIPS. NEW SUPPLIES WERE ORDERED, BUT FOLLOW-UP ATTEMPTS TO CONFIRM TREATMENT AND TROUBLESHOOT WERE UNSUCCESSFUL. THE DEVICE ASSOCIATED WITH THIS INCIDENT WAS NOT RETURNED FOR INVESTIGATION. IF THE DEVICE IS RETURNED AN INVESTIGATION WILL BE CONDUCTED AND A SUPPLEMENTAL REPORT WILL BE FILED.
Description of Event or Problem
THE PATIENT REPORTED LOW BLOOD GLUCOSE READINGS. THE PATIENT WENT TO THE EMERGENCY ROOM SEEKING MEDICAL ATTENTION DUE TO THEIR READING NOT RISING AND REMAINING LOW.