ORALBPWRORALCARERFLSCROSSACTNEB50RXBRUSHSET8CT
Received Jun 20, 2025
Report 3000302531-2025-00270 · MDR key 22296797
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
68 YR · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
CAME OFF IN MY MOUTH - ORAL-B REFILLS [DEVICE BREAKAGE]. NOT INJURED [NO ADVERSE EVENT]. CASE NARRATIVE: CONSUMER STATED ON PHONE THAT THE ACTUAL HEAD CAME OFF IN THEIR MOUTH AS THEY WERE USING IT. CONSUMER WAS NOT INJURED. NO INJURY WAS REPORTED.
Description of Event or Problem
CAME OFF IN MY MOUTH: ORAL-B REFILLS [DEVICE BREAKAGE]. PRODUCT COUNTERFEIT: ORAL-B [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER STATED ON PHONE THAT THE ACTUAL HEAD CAME OFF IN THEIR MOUTH AS THEY WERE USING IT. CONSUMER WAS NOT INJURED. NO INJURY WAS REPORTED. ON 23-JUL-2025, PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
ON 25-JUL-2025: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.