inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3766PRO22500

Received Jun 16, 2025

Report 3000302531-2025-00260 · MDR key 22210711

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3766

Lot number

2CB03240443

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

04-JUN-2025: COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT...TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED¿FALLS OFF VERY EASILY FROM THE TOOTHBRUSH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE], BRUSH HEADS HAVING STARTED TO COME LOOSE WHILE BRUSHING [DEVICE CONNECTION ISSUE] . CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT, SO THE TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED AND FALLS OFF VERY EASILY FROM THE TOOTHBRUSH. NO INJURY WAS REPORTED. 05-JUN-2025: EVALUATION / INVESTIGATION CODE INFORMATION UPDATED BY INFORMATION AVAILABLE ON 04-JUN-2025. 06-JUN-2025: ADVERSE EVENT ADDED BY INFORMATION AVAILABLE ON 31-MAY-2025. 09-JUN-2025: BATCH/LOT NO. ADDED IN SUSPECT PRODUCT ON 06-JUN-2025.

Additional Manufacturer Narrative

04-JUN-2025: COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT...TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED¿FALLS OFF VERY EASILY FROM THE TOOTHBRUSH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE] , BRUSH HEADS HAVING STARTED TO COME LOOSE WHILE BRUSHING [DEVICE CONNECTION ISSUE] . CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT, SO THE TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED AND FALLS OFF VERY EASILY FROM THE TOOTHBRUSH. NO INJURY WAS REPORTED. 05-JUN-2025: EVALUATION / INVESTIGATION CODE INFORMATION UPDATED BY INFORMATION AVAILABLE ON 04-JUN-2025. 06-JUN-2025: ADVERSE EVENT ADDED BY INFORMATION AVAILABLE ON 31-MAY-2025. 09-JUN-2025: BATCH/LOT NO. ADDED IN SUSPECT PRODUCT ON 06-JUN-2025.

Description of Event or Problem

METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT...TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED¿FALLS OFF VERY EASILY FROM THE TOOTHBRUSH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE]. BRUSH HEADS HAVING STARTED TO COME LOOSE WHILE BRUSHING [DEVICE CONNECTION ISSUE] . CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT, SO THE TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED AND FALLS OFF VERY EASILY FROM THE TOOTHBRUSH. NO INJURY WAS REPORTED. 05-JUN-2025: EVALUATION / INVESTIGATION CODE INFORMATION UPDATED BY INFORMATION AVAILABLE ON 04-JUN-2025. 06-JUN-2025: ADVERSE EVENT ADDED BY INFORMATION AVAILABLE ON 31-MAY-2025. 09-JUN-2025: BATCH/LOT NO. ADDED IN SUSPECT PRODUCT ON 06-JUN-2025.

Additional Manufacturer Narrative

04-JUN-2025: COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT...TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED¿FALLS OFF VERY EASILY FROM THE TOOTHBRUSH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE]. BRUSH HEADS HAVING STARTED TO COME LOOSE WHILE BRUSHING [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT, SO THE TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED AND FALLS OFF VERY EASILY FROM THE TOOTHBRUSH. NO INJURY WAS REPORTED. FOLLOW UP: EVALUATION / INVESTIGATION CODE INFORMATION UPDATED BY INFORMATION AVAILABLE ON 04-JUN-2025. FOLLOW UP: ADVERSE EVENT ADDED BY INFORMATION AVAILABLE ON 31-MAY-2025. FOLLOW UP: BATCH/LOT NO. ADDED IN SUSPECT PRODUCT ON 06-JUN-2025. FOLLOW UP: CONCOMITANT PRODUCT UPDATED.

Additional Manufacturer Narrative

04-JUN-2025: COMPLAINED PRODUCT WILL NOT BE AVAILABLE.

Additional Manufacturer Narrative

06-AUG-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT...TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED¿FALLS OFF VERY EASILY FROM THE TOOTHBRUSH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE]. BRUSH HEADS HAVING STARTED TO COME LOOSE WHILE BRUSHING [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE METAL SHAFT WHERE THE TOOTHBRUSH HEAD CONNECTS WITH THE ACTUAL TOOTHBRUSH HAD BROKEN A BIT, SO THE TOOTHBRUSH HEAD NO LONGER REMAINS CONNECTED AND FALLS OFF VERY EASILY FROM THE TOOTHBRUSH. NO INJURY WAS REPORTED. FOLLOW UP: EVALUATION / INVESTIGATION CODE INFORMATION UPDATED BY INFORMATION AVAILABLE ON 04-JUN-2025. FOLLOW UP: ADVERSE EVENT ADDED BY INFORMATION AVAILABLE ON 31-MAY-2025. FOLLOW UP: BATCH/LOT NO. ADDED IN SUSPECT PRODUCT ON 06-JUN-2025. FOLLOW UP: CONCOMITANT PRODUCT UPDATED. FOLLOW UP: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.