inforMED
MalfunctionIOQ

PRO+ MATTRESS

Received Jun 10, 2025 · Event occurred May 22, 2025

Report 3006697241-2025-00183 · MDR key 22177846

Device

Generic name

Bed, Flotation Therapy, Powered

Model number

P7924A

Catalog number

P7924ARENT01

Product problems

  • Material Split, Cut or Torn
  • Material Split, Cut or Torn

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE POWER CORD HAD DAMAGE WITH EXPOSED COPPER WIRES. THE BED WAS LOCATED AT THE ACCOUNT. THERE WAS NO PATIENT/USER INJURY REPORTED.

Additional Manufacturer Narrative

THE BAXTER TECHNICIAN FOUND THE POWER CORD NEEDED TO BE REPLACED. IT IS NECESSARY FOR THE PRO+ MATTRESS TO HAVE AN EFFECTIVE MAINTENANCE PROGRAM. WE RECOMMEND THAT YOU DO ANNUAL PREVENTIVE MAINTENANCE (PM) AND TESTING FOR JOINT COMMISSION CERTIFICATION. EXAMINE THE ENTIRE LENGTH OF THE MATTRESS POWER CORD. MAKE SURE THERE ARE NO CUTS OR EXPOSED WIRES. MAKE SURE THE PLUG IS A ONE-PIECE MOLDED PLUG ASSEMBLY. EXAMINE THE PLUG FOR DAMAGE. REPLACE THE MATTRESS POWER CORD IF THE PLUG SHOWS: DISCOLORATION OF THE PLUG MOLDING ON OR AROUND THE PLUG BLADES. SIGNS OF CRACKING. LOOSE FIT OF THE PLUG BLADE (THE PLUG BLADE MOVES IN THE MOLDING). A SEARCH OF THE BAXTER MAINTENANCE RECORDS DID NOT SHOW BAXTER PERFORMED ANY PREVENTATIVE MAINTENANCE ON THIS BED. IT IS UNKNOWN IF THE FACILITY PERFORMS PREVENTATIVE MAINTENANCE ON THEIR BEDS. THE BAXTER TECHNICIAN REPLACED THE POWER CORD TO SOLVE THE ISSUE. NO FURTHER ACTION IS REQUIRED.