inforMED
InjuryOBP

NEUROSTAR

Received May 30, 2025

Report 3004824012-2025-00032 · MDR key 22117913

Device

Generic name

Tms

Manufacturer

Neuronetics, Inc.

Model number

UNK

Catalog number

UNK

Product problems

  • Patient-Device Incompatibility
  • Patient-Device Incompatibility

Patient

NA · Unknown

  • Headache
  • Headache

Narrative

Additional Manufacturer Narrative

THE PATIENT DID NOT RESPOND TO A REQUEST FROM THE SOCIAL MEDIA MONITOR TO CONTACT NEURONETICS' CUSTOMER SUPPORT. BASED ON THE INFORMATION PROVIDED, NEURONETICS IS UNABLE TO CONFIRM THE PATIENT WAS TREATED ON A NEUROSTAR DEVICE AND CONDUCT A THOROUGH INVESTIGATION WITH THE TREATING PRACTICE AND THEREFORE NO CONCLUSION CAN BE MADE REGARDING RELATEDNESS TO TREATMENT.

Description of Event or Problem

NEURONETICS RECEIVED A NEGATIVE COMMENT ON SOCIAL MEDIA ALLEGING THAT TMS CAUSED REGULAR MIGRAINES.