NEUROSTAR

Description of Event or Problem

NEURONETICS RECEIVED A NEGATIVE COMMENT ON SOCIAL MEDIA STATING THAT THE PERSON'S DEPRESSION WAS MADE WORSE BY TMS.

Additional Manufacturer Narrative

THE PATIENT DID NOT RESPOND TO A REQUEST FROM THE SOCIAL MEDIA MONITOR TO CONTACT NEURONETICS' CUSTOMER SUPPORT. BASED ON THE INFORMATION PROVIDED, NEURONETICS IS UNABLE TO CONFIRM THE PATIENT WAS TREATED ON A NEUROSTAR DEVICE AND CONDUCT A THOROUGH INVESTIGATION WITH THE TREATING PRACTICE AND THEREFORE NO CONCLUSION CAN BE MADE REGARDING RELATEDNESS TO TREATMENT.