inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3771GENIUSX

Received May 30, 2025

Report 3000302531-2025-00250 · MDR key 22112589

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3771

Lot number

BH31350930

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

11-SEP-2025: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

ORAL B GENIUS X TOOTHBRUSH DOESNT HOLD BRUSH HEADS ANYMORE...BRUSH HEAD DOESNT ENGAGE ANYMORE WHEN STICKING IT ON...FALLS OUT WHILE BRUSHING TEETH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE] CASE NARRATIVE: CONSUMER E-MAIL STATED THAT ORAL B GENIUS X TOOTHBRUSH DOESN'T HOLD BRUSH HEADS ANYMORE, THE BRUSH HEAD DOESN'T ENGAGE ANYMORE WHEN STICKING IT ON AND IT FALLS OUT WHILE BRUSHING TEETH. NO INJURY WAS REPORTED. FOLLOW-UP: CONCOMITANT PRODUCT UPDATED. NO INJURY WAS REPORTED. FOLLOW-UP (PRODUCT INVESTIGATION RESULTS): PRODUCT INVESTIGATION RESULTS FOR ORAL-B TOOTHBRUSH (SUSPECT HANDLE) AND ORAL-B REFILLS (CONCOMITANT) WERE RECEIVED. THE DRIVING SHAFT OF RECEIVED HANDLE WAS CLEARLY BROKEN. WHILE RECEIVED REFILL WAS WITHOUT ANY TECHNICAL DEFECT. CAUSE OF FAILURE WAS CONSUMER RELATED (EFFECT OF FORCE, DRIVING SHAFT BROKEN). BASED ON INVESTIGATION RESULTS, "NO MANUFACTURING CAUSE" AND "NO DESIGN ISSUE" WAS IDENTIFIED. NO INJURY WAS REPORTED.

Description of Event or Problem

ORAL B GENIUS X TOOTHBRUSH DOESN'T HOLD BRUSH HEADS ANYMORE...BRUSH HEAD DOESN'T ENGAGE ANYMORE WHEN STICKING IT ON...FALLS OUT WHILE BRUSHING TEETH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT ORAL B GENIUS X TOOTHBRUSH DOESN'T HOLD BRUSH HEADS ANYMORE, THE BRUSH HEAD DOESN'T ENGAGE ANYMORE WHEN STICKING IT ON AND IT FALLS OUT WHILE BRUSHING TEETH. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

ORAL B GENIUS X TOOTHBRUSH DOESN'T HOLD BRUSH HEADS ANYMORE...BRUSH HEAD DOESN'T ENGAGE ANYMORE WHEN STICKING IT ON...FALLS OUT WHILE BRUSHING TEETH- ORAL-B POWER TOOTHBRUSH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER E-MAIL STATED THAT ORAL B GENIUS X TOOTHBRUSH DOESN'T HOLD BRUSH HEADS ANYMORE, THE BRUSH HEAD DOESN'T ENGAGE ANYMORE WHEN STICKING IT ON AND IT FALLS OUT WHILE BRUSHING TEETH. NO INJURY WAS REPORTED. FOLLOW-UP: CONCOMITANT PRODUCT UPDATED. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN. H3 OTHER TEXT : PENDING INVESTIGATION