ORALBPWRORALCARERFLS3DWHITEEB18BRUSHSET8CT
Received May 28, 2025
Report 3000302531-2025-00244 · MDR key 22094249
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
04-AUG-2025 PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
[ORAL-B POWER CARE REFILLS] BRUSH HEAD CAME OFF THE BRUSH AND WAS INSIDE MOUTH [DEVICE BREAKAGE], PRODUCT COUNTERFEIT-ORAL-B REFILLS [PRODUCT COUNTERFEIT] . CASE NARRATIVE: THE CONSUMERS HUSBAND REPORTED VIA PHONE THAT THE CONSUMER HAD HER BRUSH HEAD CAME OFF WHILE CLEANING HER TEETH AND WAS INSIDE HER MOUTH. NO INJURY WAS REPORTED. 04-AUG-2025 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
[ORAL-B POWER CARE REFILLS] BRUSH HEAD CAME OFF THE BRUSH AND WAS INSIDE MOUTH [DEVICE BREAKAGE]. CASE NARRATIVE: THE CONSUMERS HUSBAND REPORTED VIA PHONE THAT THE CONSUMER HAD HER BRUSH HEAD CAME OFF WHILE CLEANING HER TEETH AND WAS INSIDE HER MOUTH. NO INJURY WAS REPORTED.