VICKS
Received Apr 6, 2025 · Event occurred Mar 6, 2025
Report 1314800-2025-00013 · MDR key 21782644
Device
Generic name
Digital Stick Thermometer
Manufacturer
Kaz Usa, Inc., A Helen Of Troy CompanyModel number
V912USLot number
UNKNOWN
Product problems
- False Negative Result
- False Negative Result
Patient
35 MO · Female
- Fever
- Fever
Narrative
Additional Manufacturer Narrative
KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING, BUT IT HAS NOT YET BEEN RECEIVED.
Description of Event or Problem
A CONSUMER REPORTED THAT HER THERMOMETER HAD ALLEGEDLY GIVEN FALSE NEGATIVE READINGS ON HER 35-MONTH-OLD DAUGHTER WHO WAS SHOWING SIGNS OF BEING SICK. THE DEVICE ALLEGEDLY GAVE A READING OF 97°F, AND A FEVER OF 102.1°F WAS LATER CONFIRMED BY A DOCTOR. THERE WERE NO COMPLICATIONS FROM THIS INCIDENT, AND THE PATIENT IS DOING WELL NOW. KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING.