ORALBRCHGTOOTHBRUSHHANDLE3771GENIUSXGENIUSX

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

CUT/INJURED/STABBED ON LIP [LIP INJURY]. BRUSH HEADS ON BOTH GENIUS X TOOTHBRUSHES COME LOOSE FROM THE HAND PIECE - ORAL-B [DEVICE CONNECTION ISSUE]. BRUSH HEADS COME OFF VERY EASILY - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: 57-YEAR-OLD MALE CONSUMER VIA PHONE STATED THAT THE ORAL-B CROSSACTION TOOTHBRUSH HEADS CAME LOOSE FROM BOTH ORAL-B GENIUS X TOOTHBRUSH HAND PIECES. HE CUT/INJURED HIS LIPS. NO SERIOUS INJURY WAS REPORTED. ON MARCH 3, 2025, FOLLOW UP VIA FLOW: THE SUSPECT PRODUCT WAS CONFIRMED TO BE ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3771 GENIUS X GENIUS X. THE SUSPECT PRODUCT LOT WAS BH24531034. THE CONSUMER REPORTED THAT THE ORAL-B TOOTHBRUSH HEADS CAME OFF VERY EASILY AND STABBED HIS LIP. NO SERIOUS INJURY WAS REPORTED.