HDMI HIGH SPEED CABLE 3M LG

Description of Event or Problem

IT WAS REPORTED THAT THERE WAS LOSS OF IMAGE.

Additional Manufacturer Narrative

ADDITIONAL INFORMATION WILL BE PROVIDED ONCE THE INVESTIGATION HAS BEEN COMPLETED. THE DEVICE MANUFACTURER DATE IS NOT KNOWN AT THIS TIME. HOWEVER, SHOULD IT BECOME AVAILABLE IT WILL BE PROVIDED IN FUTURE REPORTS.

Additional Manufacturer Narrative

THREE ATTEMPTS HAVE BEEN MADE TO RETRIEVE THE DEVICE FOR EVALUATION, AND IT IS YET TO BE RECEIVED IN-HOUSE. NO FURTHER ATTEMPTS TO RETRIEVE THE DEVICE ARE REQUIRED. THIS COMPLAINT INVESTIGATION WAS CLOSED BASED ON THE DEVICE NOT RECEIVED, THEREFORE THE REPORTED FAILURE MODE WAS NOT CONFIRMED. IN THE EVENT THAT THE DEVICE IS RECEIVED, THE COMPLAINT WILL BE REOPENED AND THE INVESTIGATION WILL BE UPDATED WITH NEW RESULTS. ALLEGED FAILURE: HDMI CABLE FAILED. PROBABLE ROOT CAUSE PER MANUFACTURER: ENVIRONMENTAL CONDITIONS, SHIELDING DESIGN, TRANSFORMER DESIGN, USE ERROR. THE REPORTED FAILURE MODE WILL BE MONITORED FOR FUTURE RE OCCURRENCE.

Description of Event or Problem

IT WAS REPORTED THAT THERE WAS LOSS OF IMAGE.