MalfunctionFLL
VICKS
Received Mar 19, 2025 · Event occurred Oct 24, 2024
Report 1314800-2025-00010 · MDR key 21649372
Device
Generic name
Digital Stick Thermometer
Manufacturer
Kaz Usa, Inc., A Helen Of Troy CompanyModel number
V966USLot number
18423
Product problems
- False Negative Result
- False Negative Result
Patient
NA · Female
- Fever
- Fever
Narrative
Description of Event or Problem
A CONSUMER REPORTED THAT HER THERMOMETER HAD ALLEGEDLY GIVEN A FALSE NEGATIVE READING OF 29.9°C, WHERE A FEVER OF 42.4°C WAS CONFIRMED BY A DOCTOR. THIS INDICATES THE READING WAS BELOW THE LOWER DISPLAY RANGE OF THE THERMOMETER (32°C). THERE WERE NO COMPLICATIONS FROM THIS INCIDENT. KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING.
Additional Manufacturer Narrative
KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING, BUT IT HAS NOT YET BEEN RECEIVED.