inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3769IOSRS3G3

Received Mar 19, 2025

Report 3000302531-2025-00111 · MDR key 21643131

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3769

Lot number

AN31431504

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

41 YR · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

29-APR-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

HEAD SNAPPED AWAY FROM THE BODY / CRACKED - ORAL-B [DEVICE BREAKAGE] . HEAD LOOKS A LITTLE MISSHAPED / GREY PIECE AT THE TOP LOOKS LIKE SOMETHING GOES IN THERE - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE] . KNOWN RESOLVED ISSUE...CRACK AT THE ADAPTER - ORAL-B [MANUFACTURING ISSUE] . CASE NARRATIVE: 41-YEAR-OLD MALE CONSUMER VIA PHONE REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD SNAPPED AWAY FROM THE BODY, THE HEAD LOOKED A LITTLE MISSHAPED, AND THE GREY PIECE AT THE TOP LOOKED LIKE SOMETHING WENT IN THERE AND POTENTIALLY CRACKED AWAY FROM IT. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

HEAD SNAPPED AWAY FROM THE BODY / CRACKED - ORAL-B [DEVICE BREAKAGE]. HEAD LOOKS A LITTLE MISSHAPED / GREY PIECE AT THE TOP LOOKS LIKE SOMETHING GOES IN THERE - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: 41-YEAR-OLD MALE CONSUMER VIA PHONE REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD SNAPPED AWAY FROM THE BODY, THE HEAD LOOKED A LITTLE MISSHAPED, AND THE GREY PIECE AT THE TOP LOOKED LIKE SOMETHING WENT IN THERE AND POTENTIALLY CRACKED AWAY FROM IT. NO INJURY WAS REPORTED.