ORALBPWRORALCARERFLSDUALACTNEB417BRUSHSET3CT
Received Mar 11, 2025
Report 3000302531-2025-00101 · MDR key 21572455
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
EB417Lot number
91508172
Product problems
- Insufficient Device Problem Information
- Insufficient Device Problem Information
Patient
NA · Female
- Laceration(s)
- Laceration(s)
Narrative
Description of Event or Problem
CUT LIP [LIP INJURY]. BOTTOM CLUSTER OF BRUSHES BROKE OFF THE REFILL - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: A SPOUSE VIA PHONE REPORTED THAT THEIR WIFE (FEMALE) CUT HER LIP WHEN THE BOTTOM CLUSTER OF BRUSHES BROKE OFF THE ORAL-B TOOTHBRUSH HEAD REFILL. NO SERIOUS INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
ON 21-MAY-2025, PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
CUT LIP [LIP INJURY]. BOTTOM CLUSTER OF BRUSHES BROKE OFF THE REFILL - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: A SPOUSE VIA PHONE REPORTED THAT THEIR WIFE (FEMALE) CUT HER LIP WHEN THE BOTTOM CLUSTER OF BRUSHES BROKE OFF THE ORAL-B TOOTHBRUSH HEAD REFILL. NO SERIOUS INJURY WAS REPORTED.