inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3708

Received Feb 28, 2025

Report 3000302531-2025-00090 · MDR key 21490520

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3708

Lot number

3UA40740631

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

LUCKILY, NOTHING MORE HAPPENED [NO ADVERSE EVENT]. ORAL-B TOOTHBRUSH BURST OPEN WHILE CHARGING [DEVICE BREAKAGE]. CASE NARRATIVE: MALE CONSUMER VIA E-MAIL REPORTED THAT THE ORAL-B TOOTHBRUSH HANDLE BURST OPEN WHILE CHARGING AND THAT NOTHING MORE HAD HAPPENED. NO INJURY WAS REPORTED. 21-FEB-2025 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS 3UA40740631. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

THIS COMPLAINT IS REPORTABLE PER REGULATION/OUT OF ABUNDANCE OF CAUTION.

Additional Manufacturer Narrative

11-APR-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

LUCKILY, NOTHING MORE HAPPENED [NO ADVERSE EVENT]. ORAL-B TOOTHBRUSH BURST OPEN WHILE CHARGING [DEVICE BREAKAGE]. CASE NARRATIVE: MALE CONSUMER VIA E-MAIL REPORTED THAT THE ORAL-B TOOTHBRUSH HANDLE BURST OPEN WHILE CHARGING AND THAT NOTHING MORE HAD HAPPENED. NO INJURY WAS REPORTED. 21-FEB-2025 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS 3UA40740631. NO INJURY WAS REPORTED. 27-MAR-2025 CASE UPDATE FROM INFORMATION INITIALLY RECEIVED ON 21-FEB-2025: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3708. NO INJURY WAS REPORTED.