WATERPIK CORDLESS ADVANCED WATER FLOSSER

Description of Event or Problem

CUSTOMER HAS OWNED UNIT FOR OVER A YEAR. HE CHARGED UNIT ONCE A WEEK OVERNIGHT. HE USES IT ON THE HIGHEST SETTING, WORKED UP TO IT OVER SEVERAL MONTHS. HAD CHARGED OVERNIGHT REMOVED THE CHARGER, WHEN HE TURNED IT ON, HE THEN HEARD A 'BANG', 'SMELT' SMOKE, HAND WAS SHOCKED, HAND TINGLED, + CHROME POPPED OFF. THE FACE PLATE IS WARPED NOW. HAND TINGLES HAPPENED AFTERWARDS. NEVER USED IN THE SHOWER. CLEANED A FEW TIMES THE YEAR WITH VINEGAR. NEVER DROPPED. DID NOT SEE A DOCTOR, TINGLING ONLY HAPPENED FOR ABOUT A HALF HOUR. HE DID NOT HAVE ANY PROPERTY DAMAGE.