inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3766

Received Jan 31, 2025

Report 3000302531-2025-00043 · MDR key 21282121

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3766

Lot number

2 BB92831723

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

BRUSH HEAD KEEPS COMING LOOSE - ORAL-B [DEVICE CONNECTION ISSUE]. CONNECTING METAL PIN FOR THE BRUSH HEAD HAS BECOME SO WORN DOWN - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: MALE CONSUMER VIA E-MAIL STATED THAT THE CONNECTING METAL PIN FOR THE ORAL-B TOOTHBRUSH HEAD ON THE ORAL-B TOOTHBRUSH BECAME SO WORN DOWN THAT THE ORAL-B TOOTHBRUSH HEAD KEPT COMING LOOSE WHILE BRUSHING. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD KEEPS COMING LOOSE, ORAL-B [DEVICE CONNECTION ISSUE]. CONNECTING METAL PIN FOR THE BRUSH HEAD HAS BECOME SO WORN DOWN, ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: MALE CONSUMER VIA E-MAIL STATED THAT THE CONNECTING METAL PIN FOR THE ORAL-B TOOTHBRUSH HEAD ON THE ORAL-B TOOTHBRUSH BECAME SO WORN DOWN THAT THE ORAL-B TOOTHBRUSH HEAD KEPT COMING LOOSE WHILE BRUSHING. NO INJURY WAS REPORTED. 18-FEB-2025 CASE UPDATE: THE CONCOMITANT PRODUCT LOT WAS P9292. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

01-APR-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED, USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.