inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3771GENIUSX

Received Jan 29, 2025

Report 3000302531-2025-00033 · MDR key 21269286

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3771

Lot number

BH342 40453

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEADS NO LONGER HOLD ON MY ORAL-B GENIUS X [DEVICE BREAKAGE]. BRUSHES ARE SO SLACK THAT THEY COME LOOSE - ORAL-B [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD NO LONGER HELD ONTO THEIR ORAL-B GENIUS X TOOTHBRUSH HANDLE, TYPE 3771 AND THE ORAL-B TOOTHBRUSH HEADS WERE SO SLACK THAT THEY CAME LOOSE WHILE THEY BRUSHED THEIR TEETH. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

01-APR-2025 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

BRUSH HEADS NO LONGER HOLD ON MY ORAL-B GENIUS X [DEVICE BREAKAGE]. BRUSHES ARE SO SLACK THAT THEY COME LOOSE - ORAL-B [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD NO LONGER HELD ONTO THEIR ORAL-B GENIUS X TOOTHBRUSH HANDLE, TYPE 3771 AND THE ORAL-B TOOTHBRUSH HEADS WERE SO SLACK THAT THEY CAME LOOSE WHILE THEY BRUSHED THEIR TEETH. NO INJURY WAS REPORTED. 17-FEB-2025 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS BH342 40453. NO INJURY WAS REPORTED.