inforMED
MalfunctionEXS

SENSICA URINE OUTPUT SYSTEM

Received Dec 13, 2024 · Event occurred Dec 10, 2024

Report 1018233-2024-07988 · MDR key 20925391

Device

Generic name

Sensica Uo System

Catalog number

SCCS1002

Lot number

NA

Product problems

  • Circuit Failure
  • Volume Accuracy Problem
  • Circuit Failure
  • Volume Accuracy Problem

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

THE INVESTIGATION IS STILL IN PROGRESS. ONCE THE INVESTIGATION IS COMPLETE A SUPPLEMENTAL REPORT WILL BE FILED. UDI FORMAT UPDATED WITH AVAILABLE PRODUCT INFORMATION PER GUDID. H11: SECTION A THROUGH F - THE INFORMATION PROVIDED BY BD REPRESENTS ALL THE KNOWN INFORMATION AT THIS TIME. DESPITE GOOD FAITH EFFORTS TO OBTAIN ADDITIONAL INFORMATION, THE COMPLAINANT/REPORTER WAS UNABLE OR UNWILLING TO PROVIDE ANY FURTHER PATIENT, PRODUCT, OR PROCEDURAL DETAILS TO BD.

Description of Event or Problem

IT WAS REPORTED THAT THE BIOMED HAD THE SENSICA DEVICE THAT THE USERS STATED WAS READING SEVERAL HUNDRED ML OVER LIMITS AND THEY ATTEMPTED TO RESET THE SYSTEM, AND THE ISSUE CONTINUED TO REOCCUR, COMING IN FOR SERVICE UNDER WARRANTY.

Additional Manufacturer Narrative

THE REPORTED ISSUE WAS CONFIRMED. THE ROOT CAUSE IDENTIFIED IS FAILED LOAD CELL GROUND CABLE. THE DEVICE WAS EVALUATED UPON RECEIPT. DEVICE HAS INACCURATE READINGS. REPLACED DEVICES LOAD CELL GROUND CABLE AND APPLIED FOAM TO THE OPTICAL SENSOR. TESTING WAS PERFORMED IN ACCORDANCE WITH SR-03-6469-0002. THE INSTRUCTIONS-FOR-USE ARE FOUND TO BE ADEQUATE. THE IFU CURRENTLY INSTRUCTS THE USER ON THE PROPER METHOD TO USE THIS DEVICE TO AVOID UNDUE INJURY TO THE PATIENT AND DAMAGE TO THE PRODUCT. A REVIEW OF THE DEVICE HISTORY RECORDS DID NOT SHOW ANY PROBLEMS OR CONDITIONS THAT WOULD HAVE CONTRIBUTED TO THE REPORTED ISSUE. BASED ON THE RESULTS OF THIS INVESTIGATION, NO ADDITIONAL ACTIONS ARE REQUIRED. CORRECTIONS: D, E, F, H UDI FORMAT UPDATED WITH AVAILABLE PRODUCT INFORMATION PER GUDID. H11: SECTIONS A THROUGH F - THE INFORMATION PROVIDED BY BD REPRESENTS ALL THE KNOWN INFORMATION AT THIS TIME. DESPITE GOOD FAITH EFFORTS TO OBTAIN ADDITIONAL INFORMATION, THE COMPLAINANT / REPORTER WAS UNABLE OR UNWILLING TO PROVIDE ANY FURTHER PATIENT, PRODUCT, OR PROCEDURAL DETAILS TO BD.

Description of Event or Problem

IT WAS REPORTED THAT THE BIOMED HAD THE SENSICA DEVICE THAT THE USERS STATED WAS READING SEVERAL HUNDRED ML OVER LIMITS AND THEY ATTEMPTED TO RESET THE SYSTEM, AND THE ISSUE CONTINUED TO REOCCUR, COMING IN FOR SERVICE UNDER WARRANTY.