BRAUN
Received Dec 12, 2024 · Event occurred Nov 11, 2024
Report 1314800-2024-00024 · MDR key 20916202
Device
Generic name
Forehead Thermometer
Manufacturer
Kaz Usa, Inc., A Helen Of Troy CompanyModel number
BNT300WELot number
UNKNOWN
Product problems
- False Negative Result
- False Negative Result
Patient
7 MO · Unknown
- Fever
- Convulsion/Seizure
- Fever
- Convulsion/Seizure
Narrative
Description of Event or Problem
A EUROPEAN CONSUMER REPORTED THAT THEIR BRAUN NO TOUCH THERMOMETER (BNT300) HAD ALLEGEDLY GIVEN FALSE NEGATIVE READINGS ON THEIR SON. THE DEVICE ALLEGEDLY GAVE A READING OF 38°C, AND A FEVER OF 41°C WAS CONFIRMED BY A DOCTOR. THE CUSTOMER CLAIMED THAT BECAUSE OF HIGH FEVER IT CAUSED SEIZURE AND LEAD TO A MORE AGGRESSIVE TREATMENT. THEY ALSO ATTESTED THAT THE DIAGNOSIS OF AN ILLNESS WAS DELAYED DUE TO THIS POTENTIAL INACCURACY. KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING.
Additional Manufacturer Narrative
KAZ USA, INC. HAS REQUESTED ADDITIONAL INFORMATION REGARDING THIS INCIDENT, AND ALSO THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING, BUT IT HAS NOT YET BEEN RECEIVED.