inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3771GENIUSXGENIUSX

Received Nov 8, 2024

Report 3000302531-2024-00531 · MDR key 20642206

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3771

Lot number

BH91840710

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD HAS BEEN SLIPPING OFF OF THE DEVICE - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE ORAL-B TOOTHBRUSH HEAD WAS SLIPPING OFF OF THE ORAL-B GENIUS TOOTHBRUSH DEVICE, MODEL 3771. NO INJURY WAS REPORTED. 15-OCT-2024 FOLLOW UP VIA EMAIL: THE SUSPECT PRODUCT WAS ORAL-B POWER ORAL CARE REFILLS PRECISION CLEAN EB20. NO INJURY WAS REPORTED.

Description of Event or Problem

BRUSH HEAD HAS BEEN SLIPPING OFF OF THE DEVICE - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE ORAL-B TOOTHBRUSH HEAD WAS SLIPPING OFF OF THE ORAL-B GENIUS TOOTHBRUSH DEVICE, MODEL 3771. NO INJURY WAS REPORTED. 15-OCT-2024 FOLLOW UP VIA EMAIL: THE SUSPECT PRODUCT WAS ORAL-B POWER ORAL CARE REFILLS PRECISION CLEAN EB20. NO INJURY WAS REPORTED. 21-NOV-2024 CASE UPDATE: THE CONCOMITANT PRODUCT LOT WAS BH91840710. NO INJURY WAS REPORTED. 19-DEC-2024 PRODUCT INVESTIGATION RESULTS: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3771 GENIUS X GENIUS X. THE CONCOMITANT PRODUCT WAS ORAL-B POWER ORAL CARE REFILLS PRECISION CLEAN EB20. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

19-DEC-2024 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.