inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3764PRO5000

Received Oct 2, 2024

Report 3000302531-2024-00473 · MDR key 20350144

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3764

Lot number

R80421500

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

THIS COMPLAINT IS REPORTABLE PER REGULATION/OUT OF ABUNDANCE OF CAUTION.

Description of Event or Problem

IT CAUGHT ON FIRE - ORAL-B [DEVICE CATCHING FIRE]. HANDLE EXPLODED IN MY HAND - ORAL-B [DEVICE EXPULSION]. IT NO LONGER CHARGES - ORAL-B [DEVICE POWER SOURCE ISSUE]. HANDLE GOT SO HOT / IT MESSED UP MY OUTLET - ORAL-B [DEVICE TEMPERATURE ISSUE]. CASE NARRATIVE: CONSUMER VIA PHONE REPORTED THAT THEIR ORAL-B TOOTHBRUSH PRO 5000 TOOTHBRUSH NO LONGER CHARGED AND THE HANDLE GOT SO HOT THAT IT EXPLODED IN THEIR HAND AND MESSED UP THEIR OUTLET. NO INJURY WAS REPORTED. 10-SEP-2024 FOLLOW-UP VIA PHONE: THE CONSUMER WAS A MALE. NO INJURY WAS REPORTED. 13-SEP-2024 FOLLOW-UP VIA E-MAIL: THE ORAL-B TOOTHBRUSH CAUGHT FIRE. NO INJURY WAS REPORTED.