inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3710VITALITY

Received Sep 27, 2024

Report 3000302531-2024-00448 · MDR key 20328115

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3710

Lot number

R44970648

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

CHARGER BASE FOR ELECTRIC TOOTHBRUSH HAS SHORT-CIRCUITED - ORAL-B [DEVICE ELECTRICAL FINDING]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE CHARGER BASE FOR THEIR ORAL-B ELECTRIC TOOTHBRUSH SHORT-CIRCUITED. NO INJURY WAS REPORTED. 09-SEP-2024 FOLLOW UP VIA PICTURE: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3710 VITALITY. THE SUSPECT PRODUCT LOT WAS R44970648. NO INJURY WAS REPORTED.