800-SERIES

Description of Event or Problem

ON (B)(6) 2024, GETINGE BECAME AWARE OF INCIDENT WITH THE 833HC-E STERILIZER. AS IT WAS STATED BY THE GETINGE TECHNICIAN, CART FELL OF THE TROLLEY AND USER GOT INJURED. NO DETAILED INFORMATION REGARDING THE INJURY WAS RECEIVED. WE DECIDED TO REPORT THE ISSUE BASED ON THE POTENTIAL AS THE DESCRIBED EVENT COULD LEAD TO SERIOUS INJURY.

Additional Manufacturer Narrative

ADDITIONAL INFORMATION WILL BE PROVIDED FOLLOWING THE CONCLUSION OF THE INVESTIGATION.

Additional Manufacturer Narrative

GETINGE BECAME AWARE OF INCIDENT WITH THE 833HC-E STERILIZER. AS IT WAS STATED BY THE GETINGE TECHNICIAN, CART FELL OF THE TROLLEY AND USER GOT INJURED. DESPITE MULTIPLE ATTEMPTS TO OBTAIN ADDITIONAL INFORMATION, NO DETAILED INFORMATION REGARDING THE INJURY WAS RECEIVED. WE DECIDED TO REPORT THE ISSUE BASED ON THE POTENTIAL AS THE DESCRIBED EVENT COULD LEAD TO SERIOUS INJURY. WHEN REVIEWING REPORTABLE EVENTS FOR THIS TYPE OF ISSUE FOR 833HC WE WERE ABLE TO ESTABLISH THAT THE RECEIVED INCIDENT IS THE FIRST ONE REGISTERED IN GETINGE COMPLAINT HANDLING SYSTEMS OF ITS KIND. FORTUNATELY, THE EVENT HAS NOT LED TO SERIOUS INJURY OR WORSE. WHEN THE EVENT OCCURRED, THE DEVICE DID NOT MEET ITS SPECIFICATIONS DUE TO MISSING HARDWARE COMPONENTS AND CONTRIBUTED TO THE EVENT. THE DEVICE WAS NOT BEING USED FOR PATIENT TREATMENT WHEN THE EVENT TOOK PLACE. BASED ON THE PERFORMED ROOT CAUSE ANALYSIS AND INPUT FROM THE SUBJECT MATTER EXPERT AND THE GETINGE TECHNICIAN WHO VISITED THE CUSTOMER WE CONCLUDE THAT MOST PROBABLE ROOT CAUSE OF THE DESCRIBED PROBLEM IS MISSING HARDWARE THAT IS USED TO SUCCESSFULLY LOCK THE LOAD CAR ON THE TROLLEY OR LOCK THE LOAD CAR TO THE STERILIZER. ACCORDING TO SERVICE MANUAL FOR 833E STERILIZERS, SERVICE WORK MUST BE PERFORMED BY QUALIFIED PERSONNEL TRAINED ON THIS STERILIZER. PERSONNEL MUST RECEIVE PERIODIC TRAINING ON MAINTENANCE OF EQUIPMENT. WHAT IS MORE, ACCORDING TO THE USER AND SERVICE MANUALS, IT IS RECOMMENDED TO PERFORM PREVENTIVE MAINTENANCE QUARTERLY. THIS PREVENTIVE MAINTENANCE INCLUDES CHECKING LOADING EQUIPMENT FOR SMOOTH OPERATION. THERE IS NO RECORD OF PREVENTIVE MAINTENANCE FOR THIS ACCOUNT, THEREFORE IT IS NOT POSSIBLE TO DETERMINE IF THE PREVENTIVE MAINTENANCE WAS PERFORMED. POSSIBLE LACK OF THE QUARTERLY PREVENTIVE MAINTENANCE MAY BE THE CONTRIBUTING FACTOR TO FAILURE. AS THE HARDWARE WAS MISSING, THE PROBLEM HAS TO BE CONNECTED TO UNAUTHORIZED REPAIR. TO SUMMARIZE THE MOST PROBABLE ROOT CAUSE OF THE INCIDENT IS RELATED TO USER ERROR AS REPAIR ATTEMPT BY CUSTOMER WAS NOT SUCCESSFUL DUE TO MISSING HARDWARE WAS NOT NOTICED. ACCORDING TO PROVIDED INFORMATION WE CONCLUDE THAT MENTIONED PROBLEM HAS TO BE CONNECTED TO UNAUTHORIZED REPAIR. WE CURRENTLY DO NOT HAVE ANY INFORMATION THAT WOULD WARRANT FURTHER ACTION TOWARDS THE DEVICES, HOWEVER AS PER OUR COMPLAINT HANDLING PROCESSES, WE WILL CONTINUE TO MONITOR THE CUSTOMER EXPERIENCES WITH THE DEVICE FOR ANY FUTURE INFORMATION. THE PURPOSE OF THIS SUBMISSION IS ALSO TO PROVIDE A CORRECTION OF G SECTION. THIS IS BASED ON THE RESULT OF AN INTERNAL REVIEW NOTING THE REPORT DID NOT CONTAIN CORRECT INFORMATION. #G1 (CONTACT PERSON ¿ MFG SITE): PREVIOUS G1 (CONTACT PERSON ¿ MFG SITE): (B)(4) CORRECTED G1 (CONTACT PERSON ¿ MFG SITE): (B)(4).

Description of Event or Problem

MANUFACTURER'S REFERENCE NUMBER: (B)(4).