MalfunctionEFS
WATER PIK COMPLETE CARE WATER FLOSSER
Received Aug 23, 2024 · Event occurred Jul 29, 2024
Report 0001712259-2024-00013 · MDR key 20055783
Device
Product problems
- Electrical /Electronic Property Problem
- Electrical /Electronic Property Problem
Patient
NA · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
CUSTOMER STATES: THE TOOTHBRUSH SLOWED DOWN, THEN HEATED UP, I MANAGED TO THROUGH IT ON THE BALCONY BEFORE THE BATTERY WENT UP IN FLAMES. THE CUSTOMER HAS RETURNED THE UNIT TO BEST BUY. HE STATES THAT HE INHALED THE SMOKE, HAS A BURN ON HIS HAND, AND DAMAGE TO THE BALCONY. I HAVE ATTACHED ALL PICTURES RECEIVED. CUSTOMER STATES HE WILL BE SENDING A VIDEO.
Remedial action
- Other