inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3756

Received Aug 7, 2024

Report 3000302531-2024-00397 · MDR key 19932774

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3756

Lot number

BF54131219 & BF54131218 A54160

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

PLUG OF OUR TOOTHBRUSH CHARGER JUST STARTED TO CRACKLE AND SMOLDER AT THE OUTLET...BURNED PLUG - ORAL-B [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE PLUG OF THEIR ORAL-B TOOTHBRUSH CHARGER STARTED TO CRACKLE AND SMOLDER AT THE OUTLET. THE PLUG BURNED. NO INJURY WAS REPORTED. 23-JUL-2024 FOLLOW UP VIA PICTURE: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3756. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

03-OCT-2024 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

PLUG OF OUR TOOTHBRUSH CHARGER JUST STARTED TO CRACKLE AND SMOLDER AT THE OUTLET...BURNED PLUG - ORAL-B [DEVICE CATCHING FIRE] . CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE PLUG OF THEIR ORAL-B TOOTHBRUSH CHARGER STARTED TO CRACKLE AND SMOLDER AT THE OUTLET. THE PLUG BURNED. NO INJURY WAS REPORTED. 23-JUL-2024 FOLLOW UP VIA PICTURE: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3756. NO INJURY WAS REPORTED. 10-SEP-2024 CASE UPDATE FROM INFORMATION INITIALLY RECEIVED ON 03-SEP-2024: THE SUSPECT PRODUCT LOT WAS BF54131219 & BF54131218 A54160024GA. NO INJURY WAS REPORTED.