inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3756

Received Jul 19, 2024

Report 3000302531-2024-00345 · MDR key 19784786

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3756

Lot number

1CD91531135

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

FALLING OFF IN MOUTH - ORAL-B [DEVICE BREAKAGE]. TOOTHBRUSH HEAD IS LOOSE - ORAL-B [DEVICE CONNECTION ISSUE]. [METAL PART THAT GOES INTO THE BRUSH HEADS] IT'S FLAT PAR TURNS ROUND AS IT GOES INTO HANDLE / THE BACK SIDE HAS NO LITTLE DIVOT - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: CONSUMER VIA CHATBOT REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD WAS LOOSE AND KEPT FALLING OFF OF THEIR ORAL-B TOOTHBRUSH HANDLE, TYPE 3756 IN THEIR MOUTH. THE METAL PART THAT WENT INTO THE TOOTHBRUSH HEADS ON THEIR ORAL-B TOOTHBRUSH HANDLE WAS FLAT PAR TURNED ROUND AS IT WENT INTO THE HANDLE AND HAD NO DIVOT ON THE BACK SIDE. NO INJURY WAS REPORTED.