PHILIPS SONICARE
Received Jun 6, 2024 · Event occurred May 13, 2024
Report 3026630-2024-00040 · MDR key 19478046
Device
Generic name
Tsangpo Power Flosser
Manufacturer
Philips Oral Healthcare, LlcModel number
HX386WCatalog number
HX3804/21
Product problems
- Overheating of Device
- Overheating of Device
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
THE EVENT DATE IS APPROXIMATE. PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED.
Description of Event or Problem
THE CONSUMER REPORTED THAT THE TSANGPO POWER FLOSSER CAUGHT ON FIRE. THERE WERE NO REPORTS OF INJURY OR PROPERTY DAMAGE.
Additional Manufacturer Narrative
THE DEVICE WAS NOT RETURNED NOR REQUIRED FOR INVESTIGATION. THE ROOT CAUSE HAS BEEN ADDRESSED AND EXECUTED THROUGH DESIGN CHANGE. THIS IS A KNOWN ISSUE WHICH HAS BEEN ADDRESSED BY PH OHC DESIGN CHANGE AND IMPLEMENTED.
Description of Event or Problem
THE DEVICE WAS NOT RETURNED NOR REQUIRED FOR INVESTIGATION. THE ROOT CAUSE HAS BEEN ADDRESSED AND EXECUTED THROUGH DESIGN CHANGE. THIS IS A KNOWN ISSUE WHICH HAS BEEN ADDRESSED BY PH OHC DESIGN CHANGE AND IMPLEMENTED.