PHILIPS SONICARE
Received May 15, 2024 · Event occurred May 7, 2024
Report 3026630-2024-00028 · MDR key 19326041
Device
Generic name
Tsangpo Power Flosser
Manufacturer
Philips Oral Healthcare, LlcModel number
HX386WCatalog number
HX3806/21
Product problems
- Overheating of Device
- Overheating of Device
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMERS COMPLAINT IS A MELTED USB-C PORT.
Description of Event or Problem
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMERS COMPLAINT IS A MELTED USB-C PORT.
Description of Event or Problem
THE CONSUMER ALLEGED THAT THERE THE POWER FLOSSER BURST INTO FLAMES AND BURNT THE COUNTERTOP. THERE WERE NO REPORTS OF INJURY. THERE WAS ALLEGATION OF PROPERTY DAMAGE. A POTENTIAL FIRE HAZARD WAS IDENTIFIED.
Additional Manufacturer Narrative
THE EVENT DATE IS APPROXIMATE. PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED.