MalfunctionEFS
PHILIPS SONICARE
Received May 15, 2024 · Event occurred May 7, 2024
Report 3026630-2024-00026 · MDR key 19325421
Device
Generic name
Tsangpo Charger
Manufacturer
Philips Oral Healthcare, LlcModel number
HX386WCatalog number
HX3806/31
Product problems
- Excessive Heating
- Excessive Heating
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
THE EVENT DATE IS APPROXIMATE. PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED. H3 OTHER TEXT : PRODUCT NOT RETURNED TO MANUFACTURER.
Description of Event or Problem
THE CONSUMER ALLEGED THAT THERE WAS A FIRE ALTHOUGH THE CHARGING CABLE WAS NOT CONNECTED TO THE MAIN BODY. THERE WERE NO REPORTS OF INJURY OR PROPERTY DAMAGE. A POTENTIAL FIRE HAZARD WAS IDENTIFIED.