inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3708VITALITY

Received May 14, 2024

Report 3000302531-2024-00250 · MDR key 19310017

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3708

Lot number

3UA31851325

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD [...] SLIPPING WHEN I TURN IT ON IN MY MOUTH / ROUND HEAD AT THE TOP ISN'T TIGHT - ORAL-B- ORAL-B [DEVICE BREAKAGE] CASE NARRATIVE: FEMALE CONSUMER VIA PHONE REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD WAS SLIPPING IN HER MOUTH WHEN SHE TURNED ON THE ORAL-B TOOTHBRUSH HANDLE, TYPE 3708 AND THE ORAL-B TOOTHBRUSH ROUND HEAD AT THE TOP WAS NOT TIGHT. NO INJURY WAS REPORTED. (B)(6) 2024 FOLLOW UP VIA IMAGE: THE CONCOMITANT PRODUCT WAS ORAL-B POWER ORAL CARE REFILLS PRECISION CLEAN ANTIBAC EB20CH BRUSH SET. NO INJURY WAS REPORTED.