ORALBRCHGTOOTHBRUSHHANDLE3764
Received Apr 17, 2024
Report 3000302531-2024-00182 · MDR key 19123799
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3764Lot number
R64140126
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
(B)(6) 2024 PRODUCT INVESTIGATION RESULTS: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.
Description of Event or Problem
TOOTHBRUSH CAUGHT FIRE IN THE CHARGING BASE - ORAL-B [DEVICE CATCHING FIRE] . PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT] CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE ORAL-B TOOTHBRUSH CAUGHT FIRE ON THE CHARGING BASE. NO INJURY WAS REPORTED. (B)(6) 2024 CASE UPDATE FROM INFORMATION INITIALLY RECEIVED ON 07-JUN-2024: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3764. THE SUSPECT PRODUCT LOT WAS R64140126. NO INJURY WAS REPORTED. (B)(6) 2024 PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Description of Event or Problem
TOOTHBRUSH CAUGHT FIRE IN THE CHARGING BASE - ORAL-B [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THE ORAL-B TOOTHBRUSH CAUGHT FIRE ON THE CHARGING BASE. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.